Support

We're here to help! Find answers to common questions or get in touch with our support team.

Need Help?

Email us at: info@da-sein.org

We typically respond within 24-48 hours.

Frequently Asked Questions

Is NutriCheck a medical device?
No, NutriCheck is an educational tool, not a medical device. It provides general information about supplement interactions but does not diagnose, treat, or prevent any medical condition. Always consult with a healthcare provider before making health decisions.
How accurate is the AI analysis?
NutriCheck uses advanced AI (Claude by Anthropic) to analyze supplement interactions based on available research and data. While we strive for accuracy, the information provided should be used as educational guidance only and verified with a healthcare professional.
Is my health data stored?
No, we do not permanently store your health information on our servers. Your supplement and health data is processed in real-time for analysis and is not saved. See our Privacy Policy for more details.
What's the difference between Free, Pro, and Premium?
• Free: 3 analyses per month
• Pro ($4.99/month): Unlimited analyses, analysis history, advanced features
• Premium ($9.99/month): Everything in Pro plus health tracking and personalized plans
Can I cancel my subscription?
Yes, you can cancel your subscription anytime through the App Store. Your subscription will remain active until the end of the current billing period. Refunds are handled according to Apple's refund policy.
Which devices are supported?
NutriCheck is available for iPhone running iOS 15 or later. We're working on iPad and Android versions for future releases.
How do I report a bug or request a feature?
We'd love to hear from you! Email us at info@da-sein.org with details about bugs or feature requests. Your feedback helps us improve NutriCheck.

Technical Support

If you're experiencing technical issues:

If issues continue, please contact us at info@da-sein.org with details about your device and the problem you're experiencing.